“Getting the calls is always a good thing. I like the fact the calls are recorded. So if anybody in my office is answering the calls, I like to listen to those calls and hear how we’re doing. I even listened to myself talk and hear things I could do better. What I learned from these calls is we’re spending too much time on the phone and not enough time getting to meet with the customer. I learned a lot about what my answering service was doing. That was a huge one.”

Disaster Recovery Services
(Overland Park, KS)

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“The phone tracking system allowed me to discover my answering service was not handling my calls very professionally. I didn’t really know what customers were getting when they would call. Now I’ve heard some of the ways those calls have been handled and I’m not thrilled.”

Property Damage Restoration
(Greenwood Village, CO)